what we do

 

HEURISTIC ASSESSMENTS

Learn what’s working and what’s not. We evaluate your product or service experience in light of established best practices for usability, findability, accessibility and value as well as with an eye towards emerging standards at the forefront of users' expectations. 


CI SCRIPTING
AND STYLE GUIDE

Speak and sound like your target user. Customized, research-based controlled vocabularies, glossary, dialogue and script flows, tone notes and test-based optimal intervals for  response and/or read times.


USER RESEARCH
AND TESTING

Experience your site or service the way your users do. Analysis of metrics to determine fruitful opportunities for research and testing, in-depth observation, user interviews and ethnographic research to gain qualitative insights, Moderated and remote user testing.


WORKSHOPS
AND TRAININGS

Train your team in using the practices of dramatic construction in their design process. Half-day and full-day workshops. Customized trainings and embeds to address particular stages and/or obstacles in the product cycle.